When you’ve got a problem, it’s tempting to try to solve it right away, But you need to dig deeper and understand the causes behind the problem to get to Solutions that work.
1}PROBLEMS DON’T COME BACK.
Have you ever had a problem that you thought had gone away, but then resurfaced months later?
When you understand a problem deeply, it’s less likely that will happen.
2]YOU SAVE RESOURCES
Problems can be expensive – in terms of money, time, mental energy but when you get to the root of a problem, you don’t throw resources at a recurring problem.
3]YOU CAN PRIORITISE YOUR WORK
Do you ever feel like you’re constantly putting out fires?. When you understand root causes of problems, you can understand which fires need to be put out first, and which can wait.
Amazon’s leadership wasn’t satisfied with throwing bodies at the problem. So they dug deep itnto what was actually going on. The problem wasn’t lack of manpower. It was a lack of tools,. The teams would have to build new data bases, new computing, and new storage for their data. At the beginning of every project and what would take you guessed it, three months, now that they knew the real problem with their development.
Amazon was able to build a set of tools for everyone in the company to use, and in 2006,they expanded that into a business, Amazon Web services, that makes billions of dollars in revenue every year.
Think of the last time your team delivered a project late, or missed a benchmark. Did you try to deeply understand the problem, or did you just slap a band – aid on it? This process, getting into the problem is incredibly powerful. It’s about understanding the disease, not just treating it.
The first step to solving any problem is to investigate all of the seemingly unrelated surface – level causes that led to it.
1]COLLECT DATA ON WHAT HAPPENED.
interview people who know something about the problem and observe people interacting with it.
Notice!
[To be continued]
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